1. ACCEPTANCE OF TERMS

Welcome to DoorNet. These Terms of Service ("Terms") constitute a legally binding agreement between you and DoorNet Limited, a company registered in England and Wales ("DoorNet", "we", "us", or "our"), governing your access to and use of the DoorNet platform, website, mobile applications, and related services (collectively, the "Platform").

By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Platform.

1.1 Definitions

• "Guard" means an individual registered on the Platform who holds a valid SIA license and seeks security work assignments
• "Venue" means a business, organization, or individual registered on the Platform seeking to book security personnel
• "User" means any Guard or Venue using the Platform
• "Shift" means a security work assignment posted by a Venue and accepted by a Guard
• "Platform Fee" means the service fee charged by DoorNet to Venues for use of the Platform

2. ELIGIBILITY AND REGISTRATION

2.1 General Eligibility

To use the Platform, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into binding contracts
• Not be prohibited from using the Platform under UK law
• Provide accurate, complete, and current information during registration

2.2 Guard-Specific Requirements

To register as a Guard, you must:

• Hold a valid SIA (Security Industry Authority) license appropriate for the work you seek
• Possess the legal right to work in the United Kingdom
• Hold a valid UTR (Unique Taxpayer Reference) number or be registered for Self Assessment with HMRC
• Maintain valid public liability insurance as required by the SIA
• Hold any additional qualifications or certifications required for specific security roles
• Provide accurate information regarding your credentials, experience, and availability

2.3 Venue-Specific Requirements

To register as a Venue, you must:

• Operate a legitimate business or organization requiring security services
• Be authorized to engage independent contractors for security services
• Provide accurate business information, including registered business details
• Comply with all applicable employment law and insurance requirements
• Maintain appropriate premises liability insurance

2.4 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Immediately notifying DoorNet of any unauthorized use of your account
• Ensuring your account information remains accurate and up-to-date

DoorNet is not liable for any loss or damage arising from your failure to protect your account credentials.

3. PLATFORM SERVICES

3.1 Core Services

DoorNet provides a technology platform that:

• Connects Guards with Venues seeking security services
• Automates verification of compliance credentials including SIA licenses, right-to-work documentation, and insurance
• Facilitates shift booking and management
• Processes payments between Venues and Guards
• Provides real-time monitoring and reporting tools

3.3 No Guarantee of Work or Coverage

DoorNet does not guarantee:

• That Guards will find work through the Platform
• That Venues will find Guards to fill Shifts
• The quality, safety, legality, or any other aspect of services provided by Guards
• That Guards will complete accepted Shifts
• Continuous availability of the Platform

4. COMPLIANCE VERIFICATION SYSTEM

4.1 Automated Verification

DoorNet integrates with government and industry systems to verify:

• SIA license validity and status
• Right to work in the UK
• UTR numbers and tax registration
• DBS (Disclosure and Barring Service) certificates where applicable
• Professional qualifications and certifications
• Insurance coverage

4.2 Continuous Monitoring

The Platform continuously monitors credential expiration dates and automatically:

• Alerts Guards of upcoming renewals
• Updates credential status in real-time
• Restricts booking capability for Guards with expired credentials
• Notifies Venues of any credential changes for booked Guards

4.3 Guard Obligations

Guards must:

• Ensure all credentials are valid and current before accepting Shifts
• Immediately update the Platform when credentials are renewed
• Notify DoorNet immediately if any credential is suspended, revoked, or expires
• Provide accurate and truthful information regarding all credentials
• Maintain all legal requirements for self-employment in the UK

4.4 Venue Obligations

Venues must:

• Verify Guard credentials are current before Shifts begin
• Maintain appropriate premises liability insurance
• Comply with all health and safety regulations
• Ensure Shift postings accurately reflect work requirements
• Not request Guards to perform duties outside their SIA license scope

5. SHIFT BOOKING AND MANAGEMENT

5.1 Shift Posting (Venues)

Venues may post Shifts by providing:

• Date, time, and duration
• Location and specific venue details
• Required SIA license types and any additional qualifications
• Hourly rate and payment terms
• Specific duties and responsibilities
• Any special requirements or conditions

Venues represent and warrant that all Shift postings are accurate and comply with applicable law.

5.2 Shift Application and Acceptance (Guards)

Guards may apply for Shifts by:

• Reviewing Shift details and requirements
• Confirming they meet all stated requirements
• Submitting an application through the Platform

Venues select Guards from applicants and confirm bookings. A binding contract is formed between the Venue and Guard when a booking is confirmed.

5.3 Shift Modifications

Modifications to confirmed Shifts must be agreed by both parties through the Platform. DoorNet may facilitate communication but is not responsible for disputes arising from modifications.

5.4 Cancellations

Guard Cancellations:

• Guards may cancel Shifts according to the cancellation policy displayed at booking
• Late cancellations may result in penalties including account suspension or termination
• Guards who repeatedly cancel Shifts may be permanently removed from the Platform

Venue Cancellations:

• Venues may cancel Shifts according to the cancellation policy displayed at booking
• Late cancellations may require payment of cancellation fees to Guards
• Repeated cancellations may result in account restrictions

Emergency Cancellations:

Both parties may cancel in genuine emergencies without penalty, subject to verification.

5.5 No-Shows

If a Guard fails to attend a confirmed Shift without valid reason:

• The Guard's account may be suspended or terminated
• The Guard may be liable for damages to the Venue
• The Venue may receive Platform Fee credits

If a Venue misrepresents Shift details or conditions:

• The Guard may terminate the Shift and receive compensation
• The Venue's account may be suspended or terminated

6. PAYMENT TERMS

6.1 Payment Processing

DoorNet processes payments on behalf of Venues to Guards. All payments are processed through the Platform's secure payment system.

6.2 Platform Fees

6.3 Payment to Guards

• Guards are paid directly by DoorNet on behalf of Venues
• Payment is processed within 48 hours of Shift completion and verification
• Guards must provide valid bank account details for payment
• Guards are responsible for their own tax obligations including Self Assessment

6.4 Invoicing and Tax

Guards:

• Are self-employed independent contractors
• Must register with HMRC for Self Assessment
• Are responsible for declaring all income and paying appropriate taxes
• Must maintain accurate records of all earnings
• Must provide valid UTR numbers

Venues:

• Receive invoices from DoorNet for Platform Fees
• Are not the employers of Guards and have no employment tax obligations toward Guards
• Must maintain appropriate business records

6.5 Disputes

Payment disputes must be raised within 7 days of the disputed payment. DoorNet will investigate and make a final determination. DoorNet's decision is binding.

6.6 Withholding

DoorNet may withhold payment if:

• Compliance credentials are found to be invalid or fraudulent
• There is evidence of Terms violations
• There are unresolved disputes regarding Shift completion
• Required verification information is not provided

7. PROHIBITED CONDUCT

Users must not:

7.1 Platform Misuse

• Circumvent or bypass Platform features or security measures
• Use automated systems or bots to access the Platform
• Reverse engineer, decompile, or disassemble any Platform software
• Frame or mirror any part of the Platform
• Interfere with or disrupt the Platform's operation

7.2 Fraudulent Activity

• Provide false, inaccurate, or misleading information
• Use another person's credentials or identity
• Create multiple accounts to evade restrictions
• Manipulate reviews, ratings, or feedback
• Engage in any form of fraud or deception

7.3 Direct Dealing

• Attempt to book or provide services outside the Platform to avoid Platform Fees
• Share contact information with the intent to circumvent the Platform
• Encourage others to transact outside the Platform

7.4 Illegal Activity

• Use the Platform for any illegal purpose
• Violate any applicable laws or regulations
• Facilitate or engage in any unlawful conduct
• Provide security services without appropriate licenses

7.5 Harmful Conduct

• Harass, threaten, or intimidate other Users
• Post or share offensive, discriminatory, or inappropriate content
• Engage in any conduct that harms DoorNet's reputation
• Violate any person's privacy rights

8. INTELLECTUAL PROPERTY

8.1 DoorNet Property

The Platform, including all software, technology, designs, logos, trademarks, and content, is owned by DoorNet and protected by intellectual property laws. You receive a limited, non-exclusive, non-transferable license to access and use the Platform in accordance with these Terms.

8.2 User Content

You retain ownership of content you submit to the Platform. By submitting content, you grant DoorNet a worldwide, royalty-free, perpetual license to use, reproduce, modify, and display such content for Platform operation and marketing purposes.

8.3 Feedback

Any feedback, suggestions, or ideas you provide to DoorNet may be used by DoorNet without compensation or attribution.

9. INSURANCE AND LIABILITY

9.1 Guard Insurance

Guards must maintain:

• Valid public liability insurance as required by the SIA
• Professional indemnity insurance where applicable
• Any other insurance required by law or the Venue

9.2 Venue Insurance

Venues must maintain:

• Appropriate premises liability insurance
• Employer's liability insurance if applicable
• Any other insurance required by law

9.4 Indemnification

You agree to indemnify and hold harmless DoorNet, its affiliates, and their respective officers, directors, employees, and agents from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from:

• Your use of the Platform
• Your breach of these Terms
• Your violation of any law or third-party rights
• Your provision or receipt of services through the Platform

10. BACKGROUND CHECKS AND SCREENING

10.1 DoorNet's Screening

DoorNet performs automated verification of credentials but does not:

• Conduct comprehensive background checks beyond credential verification
• Verify work history or references
• Conduct in-person interviews
• Make determinations about User suitability

10.2 Venue Responsibility

Venues are encouraged to:

• Conduct their own additional screening
• Verify Guard credentials before Shifts begin
• Exercise independent judgment in selecting Guards
• Implement appropriate security protocols

10.3 Guard Disclosure

Guards must disclose any:

• Criminal convictions that may affect SIA license eligibility
• SIA license conditions or restrictions
• Limitations on their ability to perform security duties

11. DATA PROTECTION AND PRIVACY

Your use of the Platform is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to our collection, use, and sharing of your information as described in the Privacy Policy.

Key points:

• We process personal data in accordance with UK GDPR and Data Protection Act 2018
• We share data with third-party verification systems as necessary
• You have rights to access, correct, and delete your personal data
• See our Privacy Policy for complete details

12. ACCOUNT SUSPENSION AND TERMINATION

12.1 By DoorNet

DoorNet may suspend or terminate your account immediately if:

• You breach these Terms
• Your credentials expire or are revoked
• You engage in fraudulent or illegal activity
• You circumvent or attempt to circumvent the Platform
• Your conduct harms other Users or DoorNet's reputation
• Required verification information cannot be confirmed

12.2 By You

You may terminate your account at any time by contacting admin@doornet.co.uk. Termination does not relieve you of obligations for completed Shifts or pending payments.

12.3 Effect of Termination

Upon termination:

• Your access to the Platform is immediately revoked
• You must pay any outstanding amounts owed
• DoorNet will process any pending payments to Guards
• Provisions of these Terms that by their nature should survive will continue to apply

13. DISPUTE RESOLUTION

13.1 Informal Resolution

Before initiating formal proceedings, parties agree to attempt informal resolution by contacting admin@doornet.co.uk and negotiating in good faith for 30 days.

13.2 Governing Law

These Terms are governed by the laws of England and Wales.

13.3 Jurisdiction

You agree to the exclusive jurisdiction of the courts of England and Wales for any disputes arising from these Terms or the Platform.

13.4 Limitation Period

Any claim arising from these Terms or the Platform must be filed within one year of the event giving rise to the claim.

14. GENERAL PROVISIONS

14.1 Changes to Terms

DoorNet may modify these Terms at any time. We will notify Users of material changes via email or Platform notification. Continued use after notification constitutes acceptance of modified Terms.

14.2 Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and DoorNet regarding the Platform.

14.3 Severability

If any provision of these Terms is found unenforceable, the remaining provisions continue in full force.

14.4 No Waiver

DoorNet's failure to enforce any provision does not waive the right to enforce that provision later.

14.5 Assignment

You may not assign these Terms without DoorNet's written consent. DoorNet may assign these Terms without restriction.

14.6 Force Majeure

DoorNet is not liable for any failure to perform obligations due to circumstances beyond reasonable control, including acts of God, war, terrorism, labor disputes, or government action.

14.7 Notices

Legal notices must be sent to: