Version 1.0 · Effective date: 1 July 2025
DOORNET LTD · Registered in England and Wales · Company No. 16820748
402 The Gateway, Sheffield, S2 5TN, United Kingdom · admin@doornet.co.uk
1.1 Who we are. DoorNet Ltd ("DoorNet", "we", "us", or "our") is a technology company registered in England and Wales (Company No. 16820748) whose registered office is at 402 The Gateway, Sheffield, S2 5TN. We operate a compliance-intelligent staffing marketplace (the "Platform") accessible via doornet.co.uk and associated web and mobile applications.
1.2 What the Platform is. The Platform is a technology marketplace that connects SIA-licensed, self-employed security professionals ("Guards") with venues, security companies, and other organisations that require security personnel ("Clients"). DoorNet provides software tools for compliance verification, shift matching, scheduling, attendance tracking, messaging, and invoicing.
1.3 What DoorNet is not. DoorNet is NOT an employment agency, employment business, or labour provider within the meaning of the Employment Agencies Act 1973 or the Conduct of Employment Agencies and Employment Businesses Regulations 2003. DoorNet does not employ Guards, does not supply Guards to Clients as their employer or as a worker, and does not act as principal contractor in respect of any security services. Any contract for services is entered into directly between the Guard and the Client. DoorNet's role is limited to providing technology infrastructure to facilitate those contracts.
1.4 Scope. These Terms of Service ("Terms") govern your access to and use of the Platform, including the doornet.co.uk website, the Client web application, and the Guard mobile application. They form a legally binding agreement between you and DoorNet.
2.1 What DoorNet is. DoorNet is a technology platform — a software infrastructure layer that enables compliance verification, shift matching, scheduling, attendance tracking, and communication between Guards and Clients. DoorNet's role is limited entirely to providing these technology tools.
2.2 DoorNet is NOT an employer. DoorNet does not employ Guards. No Guard using the Platform is an employee, worker, or agent of DoorNet. DoorNet does not pay Guard wages, deduct PAYE or NI, provide employment benefits, supervise or control Guards on site, or bear any employer's liability for Guard conduct. Guards are self-employed independent contractors who contract directly with Clients.
2.3 DoorNet is NOT an employment agency or employment business. DoorNet does not introduce workers to employers for employment or supply workers to hirers. The Platform facilitates direct contracts for services between self-employed Guards and Clients. DoorNet is not a party to those contracts.
2.4 DoorNet is NOT a security provider. DoorNet does not provide security services, does not hold a security services contract with any venue, is not responsible for the delivery of any security operations, and does not instruct Guards on how to perform their duties. Any obligation to ensure adequate security rests entirely with the Client and, where relevant, the Guard.
2.5 DoorNet is NOT a principal contractor. DoorNet is not the principal in any contract for security services, does not subcontract security work, and does not warrant the performance of any Guard.
2.6 DoorNet's actual role. DoorNet provides: (a) software tools for compliance document collection and verification; (b) an algorithmic matching engine; (c) a scheduling and booking interface; (d) GPS-based clock-in and attendance tracking; (e) digital shift logging and timesheet generation; (f) in-platform messaging; and (g) performance and reliability data.
2.7 Contractual relationships. When a Guard accepts a shift posted by a Client through the Platform, the resulting legal relationship is a direct contract for services between the Guard and the Client. DoorNet is not a party to that contract.
2.8 Risk allocation. The security industry involves inherent operational risks. By using the Platform, both Guards and Clients acknowledge that DoorNet has no operational control over how security services are performed, cannot foresee or prevent incidents, and the allocation of risk rests entirely with the contracting parties.
3.1 Age. You must be at least 18 years of age to register.
3.2 Guards. You must: (a) hold a valid, in-scope SIA licence; (b) be lawfully self-employed in the UK with valid right to work; (c) hold valid Public Liability Insurance (PLI); (d) hold or obtain a UTR from HMRC; and (e) not be prohibited from working in the security industry.
3.3 Clients. You must be: (a) a UK-incorporated business, partnership, or sole trader; (b) if a security company, hold a valid SIA ACS licence; (c) authorised to enter into binding contracts.
3.4 Representations. You represent and warrant that all eligibility criteria are and remain satisfied throughout your use of the Platform.
4.1 You agree to provide accurate, current, and complete information and to keep it updated.
4.2 One Guard account per individual; one Client account per legal entity.
4.3 You are responsible for maintaining the confidentiality of your credentials. Notify DoorNet immediately at admin@doornet.co.uk of any unauthorised access.
4.4 Your account is personal and may not be transferred.
As a Guard you must at all times:
Guards are self-employed independent contractors. Nothing creates an employment, worker, partnership, or joint venture relationship with DoorNet. Guards are solely responsible for all tax, NI, and HMRC obligations; licences, insurance, and permits; health and safety on site; and compliance with any direct contract with a Client. DoorNet does not guarantee any minimum level of shift offers or income.
By accepting a shift, a Guard enters a direct contract for services with the Client. Guards must arrive punctually, comply with site instructions, follow the Client's reasonable directions, and complete GPS clock-in/out. Repeated no-shows may result in reliability score reduction, suspension, or termination.
6.1 Posting Shifts. When posting, Clients warrant the role is genuine and lawful, appropriate site arrangements are in place, compliance requirements are accurately stated, and they hold required licences.
6.2 Responsibility for Site Safety. The Client is responsible for the health, safety, and welfare of Guards on their premises under the Health and Safety at Work etc. Act 1974. DoorNet is not responsible for site conditions.
6.3 Compliance Verification. While DoorNet performs automated checks, ultimate legal responsibility for verification rests with the Client. DoorNet's checks are a tool only, not a legal guarantee.
6.4 Conduct Towards Guards. Clients must treat Guards with dignity and respect. Harassment or discrimination results in immediate suspension.
7.1 Platform fees. DoorNet charges fees as set out in the Fee Schedule, which forms part of these Terms. DoorNet may amend with 30 days' notice.
7.2 Payment processing. Provided by a third-party payment provider. Details will be published when payments go live.
7.3 Invoicing. The Platform generates digital timesheets and invoicing records based on clock-in/out data.
7.4 Tax. DoorNet is not responsible for calculating, collecting, or remitting any tax. Guards and Clients are solely responsible for their own tax obligations.
7.5 Disputes. Payment disputes must be raised via the Platform within 72 hours of shift end. DoorNet will assist but is not a party to the underlying contract.
You must not use the Platform to:
Violation may result in immediate suspension, termination, reporting to the SIA, and/or civil or criminal proceedings.
9.1 Guards and Clients agree not to bypass the Platform to engage directly with users introduced through DoorNet.
9.2 Restricted period. For 12 months from the most recent engagement through the Platform, parties will not enter any direct working arrangement outside the Platform or solicit work that excludes DoorNet.
9.3 Scope. This applies only to relationships initiated through DoorNet. It does not restrict pre-existing or independently-established relationships.
9.4 Introduction fee. Where circumvention is determined, DoorNet reserves the right to charge an introduction fee equal to 12.5% of the estimated value of off-platform work, calculated over the lesser of the actual duration or 6 months.
9.5 Enforcement. DoorNet may suspend accounts, pursue recovery by legal proceedings, and/or report to the SIA.
9.6 Good faith. Nothing prevents normal use of DoorNet to book further shifts.
10.1 Monitoring. DoorNet may monitor activity to detect circumvention, fraud, ensure compliance, and maintain security, in accordance with our Privacy Policy.
10.2 Enforcement. DoorNet may restrict or suspend access, withhold features pending investigation, apply fees, disclose to authorities, and take other proportionate action.
10.3 Proportionality. Enforcement is proportionate. Where feasible, users will be notified and given opportunity to respond.
10.4 Appeals. Appeal within 14 days to admin@doornet.co.uk. Response within 10 business days.
11.1 All IP in the Platform is owned by or licensed to DoorNet Ltd.
11.2 By uploading content, you grant DoorNet a non-exclusive, worldwide, royalty-free licence to use it for operating and improving the Platform. You retain ownership.
11.3 Any feedback you provide may be used without restriction or compensation.
12.1 The Platform is provided "as is" with no warranties of merchantability, fitness, or non-infringement.
12.2 DoorNet does not warrant that shifts will be filled or that Guards will receive offers.
12.3 Guard conduct. DoorNet accepts no liability for any act or omission of a Guard, including assault, false imprisonment, harassment, criminal acts, or failure to act. Liability rests solely with the Guard and, where applicable, the Client.
12.4 Property damage. DoorNet accepts no liability for loss, theft, or damage to property. Guards hold PLI; DoorNet verifies but does not guarantee coverage of any specific incident.
12.5 Third-party claims. DoorNet has no liability for third-party claims against Clients arising from security incidents.
12.6 Non-attendance. DoorNet does not guarantee Guard attendance or accept liability for non-attendance.
12.7 Misrepresentation. DoorNet accepts no liability for compliance failures caused by user misrepresentation (false documents, invalid share codes, invalid PLI).
12.8 Venue conditions. DoorNet accepts no liability for harm from venue conditions. The Client bears full H&S responsibility.
12.9 Platform availability. No warranty of uninterrupted operation. No liability for downtime or third-party outages.
13.1 To the fullest extent permitted by law, DoorNet's total aggregate liability shall not exceed the total Platform fees paid by you in the 3 months preceding the event giving rise to the claim.
13.2 DoorNet shall not be liable for loss of profits, revenue, business, contracts, savings, goodwill, data, management time, or any indirect, consequential, or special loss.
13.3 Nothing limits liability for death/personal injury caused by DoorNet's negligence, fraud, or other liability that cannot be excluded by law.
Each Guard agrees to indemnify, defend, and hold harmless DoorNet from all claims arising from: any act or conduct on or off site including physical altercations, use of force, or property damage; third-party claims arising from security duties; breach of their contract with a Client; breach of applicable law; misrepresentation of SIA, PLI, right to work, or UTR; any claim of employee/worker status; and any tax or NI compliance failure.
Each Client agrees to indemnify DoorNet from all claims arising from: third-party claims from security incidents at the venue; breach of H&S legislation; failure to brief Guards adequately; claims that a Guard was employed by DoorNet; use of Guards outside the booked scope; misrepresentation of shift requirements; and regulatory action from the Client's own compliance failures.
Indemnities survive termination. DoorNet may assume conduct of any defence and settle at its discretion.
15.1 DoorNet processes personal data in accordance with UK GDPR and the Data Protection Act 2018. See our Privacy Policy.
15.2 Data minimisation. DoorNet collects only strictly necessary data: right-to-work data for compliance only; UTR at pre-payout only; GPS during active shifts only; SIA data for compliance matching only. DoorNet will not sell, rent, or commercialise personal data.
15.3 Data discipline. Users must not submit third-party personal data without a lawful basis.
The Platform integrates with third-party services including the SIA verification service, UK Home Office share code system, hosting providers, email providers, and analytics. DoorNet is not responsible for third-party services. See Privacy Policy for the full list of processors.
17.1 By you. Close your account at any time by contacting admin@doornet.co.uk.
17.2 By DoorNet. Immediate suspension/termination without notice for material breach, false information, licence expiry/revocation, prohibited conduct, or legal requirement.
17.3 Effect. Platform access ceases immediately. Sections 9, 10, 11, 12, 13, and 18 survive.
DoorNet may update these Terms. Material changes notified by email at least 14 days before effect. Continued use constitutes acceptance. If you do not accept, stop using the Platform and close your account.
19.1 Governed by the law of England and Wales.
19.2 Courts of England and Wales have exclusive jurisdiction.
19.3 Before proceedings, contact admin@doornet.co.uk to attempt informal resolution.
20.1 Entire agreement. These Terms, with the Privacy Policy and Cookie Policy, constitute the entire agreement.
20.2 Severability. Invalid provisions will be modified to minimum extent needed or severed; remainder continues.
20.3 No waiver. Failure to enforce is not a waiver.
20.4 Assignment. DoorNet may assign without consent; you may not without DoorNet's written consent.
20.5 Force majeure. No liability for delay from circumstances beyond reasonable control.
DoorNet Ltd
402 The Gateway, Sheffield, S2 5TN, United Kingdom
Email: admin@doornet.co.uk
Company No. 16820748
